Draft — requires review by a qualified attorney before publication
Effective date: [DATE] · Last updated: [DATE]
This page explains how to delete your account in izmio (listed on the App Store and Google Play as "izmio: Frequency & Sound Bath", developer [COMPANY LEGAL NAME] Ltd. Şti.), what we delete, what we keep and for how long. You can delete your account in the app, or ask us to delete it from here without reinstalling the app.
Important: deleting your account does not cancel a subscription. Apple or Google bill your subscription, and only you can cancel it in your store account. Cancel first (Section 4), then delete your account.
1. Delete your account in the app
- Open izmio and go to You › Settings › Account.
- Tap Delete account.
- Read the summary of what will be deleted and confirm.
What happens next:
- Your account and the data linked to it on our servers are deleted right away (see Section 3 for the few records we keep).
- izmio also deletes the data it stores on this device, including journal entries that were never synced, and signs you out. If you want to keep anything from your journal, copy it first.
- If you use izmio on more than one device, journal entries stored only on another device stay there until you delete them or the app on that device.
2. Ask us to delete your account without the app
If you no longer have the app, or prefer not to reinstall it, email [email protected] [VERIFY mailbox] with the subject "Delete my izmio account".
This version of izmio has no sign-in: your account is anonymous and has no email address attached. To help us find it, include one of these:
- your izmio account ID, shown in the app at You › Settings › Account; or
- if you bought a subscription or lifetime membership, the order ID from your purchase receipt (Apple: the order ID in your receipt email; Google Play: the order number starting with "GPA.").
We may ask you to confirm the request from the same email address before we act on it, so that no one else can delete your account. We delete verified accounts within 30 days and tell you when it's done.
Without an account ID or an order ID, we cannot match an anonymous account to an email request. Anonymous accounts with no purchase are deleted automatically after 90 days without use, together with their data on our servers. [VERIFY with workstream B: no scheduled job deletes inactive anonymous accounts yet]
3. What we delete and what we keep
Deleted
| Data | When |
|---|---|
| Your account and profile (language, settings, ritual time) | Right away |
| Listening history, streaks, journeys and badges | Right away |
| Journal entries and moods synced to our servers | Right away |
| Journal entries stored only on your device | When you delete your account in the app, or when you delete the app |
| Live circle heartbeats | Already deleted after 24 hours |
| Reminders izmio scheduled on this device (including trial and renewal reminders) and your reminder settings | Cancelled and cleared right away when you delete your account in the app |
| Your subscriber record at RevenueCat, our purchase manager | We request deletion right away |
| Product analytics and crash reports linked to your account ID | Deleted or de-identified; anything left expires under the retention periods in our Privacy Policy |
| Copies in our automatic database backups | Within 30 days |
Kept
We keep a small amount of data where the law requires it or to keep the founding offer fair:
| Data | Why | How long |
|---|---|---|
| Purchase and transaction records, including founding lifetime purchase records (store transaction ID, the account ID used for the purchase, product, date, price) | Accounting and tax law; founding purchase records also keep the founding count accurate, so a deleted account or a refund never reopens a spot | 10 years from the end of the year of purchase (Turkish Commercial Code No. 6102, Art. 82) |
| Records of your consent to subscription terms | State automatic-renewal laws | At least 3 years |
| The founding offer device hash (a one-way SHA-256 code made from your device identifier) and its hold times, without your account ID | So the founding price is never offered to the same device again | Until the founding offer closes for everyone (when all 1,000 founding spots are gone and the last 20-minute hold has ended), then deleted automatically within an hour |
| A record of your deletion request (date, how we handled it) | To show we handled your request | 24 months |
| Support emails you sent us | To answer follow-up questions | [24] months after the conversation ends [VERIFY] |
Data held by Apple or Google (your store account, purchase history and receipts) is controlled by them and is not deleted when you delete your izmio account.
4. Subscriptions and lifetime purchases
- Cancel your subscription before you delete your account. Deleting your account or the app does not stop Apple or Google from renewing it, but it does cancel the trial and renewal reminders izmio scheduled on your device.
- iPhone or iPad: Settings › [your name] › Subscriptions › izmio › Cancel Subscription.
- Android: Google Play Store › your profile icon › Payments & subscriptions › Subscriptions › izmio › Cancel subscription. [VERIFY Android menu names before publication]
- Deleting your account does not refund a purchase. To ask for a refund, use Apple's Report a Problem or Google Play's refund process.
- Your purchase stays with your Apple or Google account. If you install izmio again later, Restore Purchases can reconnect an active subscription or a lifetime membership to a new izmio account. [VERIFY with workstream A: RevenueCat restore and transfer behavior]
- Founding offer: deleting your account does not give you a new 20-minute hold. The founding price is never offered again to the same account or device; that is why we keep the device hash described in Section 3. See the Founding Offer Terms.
5. Delete some data without deleting your account
- Journal entries: delete any entry in the journal. To remove the copy on our servers, turn off Sync my journal at You › Settings › Privacy › Journal; we then delete the server copy and your entries stay only on your device.
- Health data consent: withdraw it at You › Settings › Privacy › Health data. izmio deletes the intention, mood and mood check-in answers stored on this device, stops asking for them and no longer uses intentions or mood to personalize your sessions. Withdrawing does not stop the journal or delete its server copy: journal sync is a separate choice with its own switch (above), and turning it off deletes the server copy. [VERIFY with counsel: whether the journal and its moods need their own consent under the Washington My Health My Data Act] See the Consumer Health Data Policy.
- Notifications: turn off the daily reminder and circle reminders in the app, or all notifications in your device settings, at any time. With notifications off, the app shows trial and renewal reminders on screen instead.
6. Parents
If you believe a child under 13 has used izmio, email [email protected] and we will delete the child's account and data.
7. Contact
[COMPANY LEGAL NAME] Ltd. Şti. (izmio) · [STREET ADDRESS, POSTAL CODE, CITY, Türkiye] · [email protected]
More about how we handle your information: Privacy Policy · Consumer Health Data Policy · Terms of Use · Help with the app or purchases: Support